© 2020 Heart to Heart Counseling, LLC 

(941) 228-6545

Sarasota, Florida

Created and maintained by
Integrity Design Marketing

Confidentiality & Privacy Policy

 

The law protects the relationship between a client and a psychotherapist, and information cannot be disclosed without written permission.

 

Exceptions include:

 

  • Suspected child abuse or dependent adult or elder abuse, for which I am required by law to report this to the appropriate authorities immediately.

  • If a client is threatening serious bodily harm to another person/s, I must notify the police and inform the intended victim.

  • If a client intends to harm himself or herself, I will make every effort to enlist their cooperation in ensuring their safety. If they do not cooperate, I will take further measures without their permission that are provided to me by law in order to ensure their safety.

GDPR Compliance

We receive, collect and store any information you enter on our website or provide us in any other way. In addition, we collect the Internet protocol (IP) address used to connect your computer to the Internet.

 

We use Google Analytics to measure and collect session information, including page response times, length of visits to certain pages, page interaction information, and methods used to browse away from the page. We also collect personally identifiable information (including name, email and phone number) through our Scheduling system to provide you with a better service. In addition, we collect payment details (including credit card information) through our Scheduling system to protect Heart to Heart Counselling LLC against clients who do not cancel an appointment and do not show up.

 

Why do we collect?

Heart to Heart Counseling LLC collect such Non-personal and Personal Information for the following purposes:

  1. To provide and operate the Services;

  2. To provide our Users with ongoing customer assistance and technical support;

  3. To be able to contact our Visitors and Users with general or personalized service-related notices and promotional messages;

  4. To create aggregated statistical data and other aggregated and/or inferred. Non-personal Information, which we or our business partners may use to provide and improve our respective services; 

   5. To comply with any applicable laws and regulations.

 

Heart to Heart LLC is hosted on the Wix.com platform. Wix.com provides us with the online platform that allows us to sell our products and services to you. Your data may be stored through Wix.com’s data storage, databases and the general Wix.com applications. They store your data on secure servers behind a firewall. We ensure though that your data is not revealed to a third-party and is completely confidential and used for providing a better service only. 

 

We may contact you to notify you regarding your account, to troubleshoot problems with your account, to resolve a dispute, to collect fees or monies owed, to poll your opinions through surveys or questionnaires, to send updates about our company, or as otherwise necessary to contact you to enforce our User Agreement, applicable national laws, and any agreement we may have with you. For these purposes we may contact you via email, telephone, and text messages.

 

If you don’t want us to process your data anymore, please contact us at aprillambert31@gmail.com.

 

We reserve the right to modify this privacy policy at any time, so please review it frequently. Changes and clarifications will take effect immediately upon their posting on the website. If we make material changes to this policy, we will notify you here that it has been updated, so that you are aware of what information we collect, how we use it, and under what circumstances, if any, we use and/or disclose it. 

 

If you would like to: access, correct, amend or delete any personal information we have about you, you are invited to contact us at aprillambert31@gmail.com.